Support Center

Need Help?

Welcome to the DreamersDash Support Center. We're here to help you make the most of your scavenger hunt experience.

FAQ

Find answers to commonly asked questions

Contact Us

Get in touch with our support team

Frequently Asked Questions

How do I join a race?

To join a race, you need to be invited by a race organizer. Once invited, you'll receive a notification and can accept the invitation through the app.

What if I can't solve a clue?

Don't worry! Each clue is designed to be challenging but solvable. Work with your team, and remember that sometimes taking a step back and looking at the problem from a different angle can help.

What if the app isn't working?

First, try refreshing the app. If issues persist, check your internet connection and ensure you have the latest version installed. For ongoing issues, contact our support team.

Can I create my own race?

Absolutely! Everybody can create a race. The race organizer needs to have the app, an account, and they will pay for the race.

Technical Requirements

Mobile App

  • iOS 18.0 or later
  • Stable internet connection
  • Location services enabled
  • Camera access for clue responses
  • Push notifications enabled

Contact Support

Our support team is available to help you with any questions or issues you may encounter.

Email Support

For general inquiries: support@dreamersdash.com

For technical issues: tech@dreamersdash.com

Response Time

We aim to respond to all support requests within 24 hours. For urgent race-day support, please mention "URGENT" in your email subject.